Notice of Privacy Practices

Effective date: July 1, 2026

BridgeCare Louisiana, LLC (“BridgeCare LA,” “we,” “us,” or “our”) provides clinical monitoring services through the SYNC-PREVENT™ platform, developed and licensed by Synchronize Health, LLC. We are required by the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and applicable state laws to maintain the privacy of your Protected Health Information (“PHI”), to provide you with notice of our legal duties and privacy practices with respect to PHI, and to notify you following a breach of unsecured PHI. We are required to abide by the terms of this Notice of Privacy Practices (“Notice”) currently in effect.

1. Your Rights Regarding Your Health Information

You have the following rights with respect to your PHI:

Right to inspect and copy

You have the right to inspect and obtain a copy of your PHI that is maintained in a designated record set. To request access, submit a written request to BridgeCare LA at the contact information below. We may charge a reasonable, cost-based fee for copies. In certain limited circumstances, we may deny your request to inspect and copy your PHI. If you are denied access, you may request that the denial be reviewed.

Right to amend

If you believe that your PHI is incorrect or incomplete, you may request that we amend it. You must submit such a request in writing and provide a reason supporting the requested amendment. We may deny your request if the information was not created by us, is not part of the designated record set, is not available for inspection, or is already accurate and complete.

Right to an accounting of disclosures

You have the right to request a list of certain disclosures of your PHI that we have made. The first list you request within a twelve-month period will be provided free of charge. For additional lists within the same period, we may charge a reasonable fee.

Right to request restrictions

You have the right to request a restriction on how we use or disclose your PHI for treatment, payment, or healthcare operations. You may also request a limit on the PHI we disclose about you to someone involved in your care. We are not required to agree to your request unless you are asking us to restrict disclosures to a health plan for services you have paid for in full out of pocket.

Right to request confidential communications

You have the right to request that we communicate with you about your health information in a specific way or at a specific location. For example, you may ask that we contact you only by mail or only at work. We will accommodate reasonable requests.

Right to a paper copy of this Notice

You have the right to a paper copy of this Notice at any time, even if you previously agreed to receive the Notice electronically. To obtain a paper copy, contact us at the information below.

Right to be notified of a breach

You have the right to be notified if a breach of your unsecured PHI occurs, in accordance with applicable federal and state law.

Right to file a complaint

If you believe your privacy rights have been violated, you may file a complaint with us or with the U.S. Department of Health and Human Services, Office for Civil Rights. We will not retaliate against you for filing a complaint.

2. Your Choices

Marketing communications

We will not use or disclose your PHI for marketing purposes without your prior written authorization. If you provide authorization, you may revoke it at any time by contacting us in writing.

Sharing with family and caregivers

We may disclose your PHI to a family member, personal representative, or other person you identify as involved in your care or payment for your care. If you are incapacitated or in an emergency, we may disclose PHI to these individuals if, in our professional judgment, doing so is in your best interest. You have the right to object to such disclosures.

Fundraising

BridgeCare LA does not currently engage in fundraising activities. Should this change, we will provide you with the right to opt out.

3. How We May Use and Disclose Your Health Information

We may use and disclose your PHI without your authorization for the following purposes:

Treatment

We may use and disclose your PHI to provide, coordinate, and manage your care. This includes sharing your information with your ordering physician, specialists, and other healthcare providers involved in your treatment. For example, we may share your remote monitoring data with your ordering physician to support treatment decisions.

Payment

We may use and disclose your PHI to bill and collect payment for the services we provide. This includes sharing information with insurance companies, health plans, and other third-party payers to obtain payment or determine eligibility for benefits.

Healthcare operations

We may use and disclose your PHI for our operational activities. These activities include quality assessment, care coordination, clinical outcome analysis, compliance programs, auditing, and business management.

As required by law

We may use or disclose your PHI when required to do so by federal, state, or local law.

Public health activities

We may disclose your PHI to public health authorities for purposes such as preventing or controlling disease, injury, or disability; reporting vital events; and conducting public health surveillance, investigations, or interventions.

Health oversight activities

We may disclose your PHI to a health oversight agency for activities authorized by law, including audits, investigations, inspections, and licensure.

Judicial and administrative proceedings

We may disclose your PHI in response to an order of a court or administrative tribunal. Under certain circumstances, we may disclose your PHI in response to a subpoena, discovery request, or other lawful process.

Law enforcement purposes

We may disclose your PHI for law enforcement purposes as required by law or in response to a valid court order, warrant, subpoena, or summons.

Coroners, medical examiners, and funeral directors

We may disclose your PHI to a coroner, medical examiner, or funeral director as necessary for them to carry out their duties under applicable law.

Research

Under certain circumstances, we may use or disclose your PHI for research purposes, provided the research has been approved by an institutional review board or privacy board that has reviewed the research proposal and established protocols to ensure the privacy of your information.

To avert a serious threat to health or safety

We may use and disclose your PHI when necessary to prevent a serious and imminent threat to your health or safety or the health or safety of the public or another person.

Workers' compensation

We may disclose your PHI as authorized by and to the extent necessary to comply with workers' compensation or similar programs established by law.

Business associates

We may disclose your PHI to our business associates who perform services on our behalf, including Synchronize Health, LLC (as developer and licensor of the SYNC-PREVENT™ platform), data hosting providers, and billing services. Our business associates are required by contract and by law to protect the privacy and security of your PHI.

Other uses and disclosures

Uses and disclosures not described in this Notice will be made only with your written authorization. You may revoke an authorization at any time by submitting your revocation in writing to BridgeCare LA.

4. Reproductive Health Information

BridgeCare LA will not use or disclose your PHI related to reproductive healthcare for the purpose of conducting a criminal, civil, or administrative investigation into, or imposing criminal, civil, or administrative liability on, any person for the mere act of seeking, obtaining, providing, or facilitating lawful reproductive healthcare, as required under applicable federal regulations.

5. Our Responsibilities

• We are required by law to maintain the privacy and security of your PHI.
• We will let you know promptly if a breach occurs that may have compromised the privacy or security of your PHI.
• We must follow the duties and privacy practices described in this Notice and give you a copy upon request.
• We will not use or share your PHI other than as described here unless you tell us we can in writing. If you tell us we can, you may change your mind at any time. Let us know in writing if you change your mind.

6. Changes to This Notice

We reserve the right to change the terms of this Notice at any time. Any changes will apply to all PHI we maintain. The revised Notice will be available on our website and upon request. The effective date of the current Notice is listed at the top of this page.

7. Contact Information

To exercise any of your rights, request a copy of this Notice, or file a complaint, please contact:

BridgeCare Louisiana, LLC
Privacy Officer
1441 Canal Street, Ste 212
New Orleans, LA 70112
Email: privacy@bridgecarela.com

You may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, by visiting www.hhs.gov/ocr/complaints or by calling 1-877-696-6775.